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Main >> Frequently Asked Questions
Q. How do I use a coupon or promo code?
A. In your cart there is an order code box located above the total price of your order. Enter the coupon or promo code in the box and click the Update Cart button to see the discount applied to your total.
Q. How do I know if my prescription is still valid?
A. Under a new federal law your prescription is good for a minimum of one year and, depending on the state in which your eye care provider is located, some prescriptions are good for two years. Most importantly, this one year time period is from the date your eye doctor gives you a copy of your prescription—not from the date of your eye exam.
All eye care providers are advocates of proper eye health and encourage their customers to receive regular eye care. If you have provided them a copy of your prescription, they will notify you when it is expiring. If it has already expired, they should call to remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription. Some eye care providers can even help arrange for an eye exam for you with a local doctor.
Q. How do I order if I don’t have a copy of my prescription?
A. To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information.
Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).
If you don’t have a box, most contact lens providers can complete your order process over the phone. One of their agents will be happy to contact your eye doctor and find your prescription for you.
Q. Do I need a prescription to place an order?
A. Yes. Your contact lens provider will require a valid prescription for every order. If you don’t have a copy of your prescription, you can still order contact lenses from your contact lens provided. You’ll be able to select your eye doctor from the expansive database your provider has available. All you will need is your eye doctor’s name (or clinic name), city, and state.
After you submit your order, your contact lens provider will act on your behalf to quickly verify or obtain your prescription information. Your contact lens provider is required by law to verify your prescription with your doctor. This helps to ensure that they provide you with the correct contact lenses in your order.
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Coupons were last updated on March 10, 2010
